Privacy Policy

Nova Therapy is committed to protecting your privacy and handling personal and health information with care, respect and confidentiality.

This Privacy Policy explains how Nova Therapy collects, uses, stores and protects personal information when you contact the service, complete forms, attend appointments, use the Nova Therapy website, or receive therapy services.

1. Information Nova Therapy may collect

Nova Therapy may collect personal and health information, including:

Your name, contact details and relationship to the child or young person
Your child’s name, date of birth, contact details and relevant background information
Information about your child’s development, mental health, wellbeing, behaviour, school experiences, family circumstances and support needs
Information about diagnoses, medications, allergies, risk or safety concerns where relevant
Funding information, including NDIS, Medicare, private health or billing details where relevant
Relevant documents you choose to provide, such as NDIS plans, assessment reports, therapy reports, school reports, behaviour support plans or individual learning plans
Information provided through website forms, Splose forms, email, phone contact, appointments or other communication with Nova Therapy

2. How information is used

Nova Therapy collects and uses personal information to:

Respond to enquiries
Review registrations and determine whether Nova Therapy may be an appropriate service
Provide safe, appropriate and supportive therapeutic care
Plan, deliver and review therapy services
Communicate with parents/carers and relevant supports where appropriate
Manage appointments, administration, billing and record keeping
Prepare reports, letters or documentation where requested and appropriate
Meet legal, ethical, professional, insurance and record keeping obligations

3. Sensitive and health information

Some information collected by Nova Therapy may be sensitive information, including health and mental health information.

This information is only collected where it is reasonably necessary for providing therapy, responding to enquiries, managing appointments or meeting professional and legal obligations.

4. How information may be shared

Nova Therapy will not share personal or health information without consent, except where disclosure is required or permitted by law.

With consent, information may be shared with relevant supports involved in your child’s care, such as schools, support coordinators, plan managers, GPs, allied health professionals, teachers, wellbeing staff or other care team members.

Information may also be disclosed without consent where required or permitted by law, including where there are serious concerns about safety, risk of harm, child protection concerns, mandatory reporting obligations, or where records are required by law.

5. Storage and security

Nova Therapy takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Information may be stored using secure practice management software, email systems, document storage systems and administrative platforms. Where third-party systems are used, Nova Therapy aims to use services that support safe and secure handling of personal information.

6. Website and online forms

The Nova Therapy website may collect information through contact forms, registration forms or linked forms.

Information submitted through the website or linked forms will be used for the purpose of responding to enquiries, reviewing registrations, providing services, administration or record keeping.

The website may also collect basic technical information, such as website usage or analytics information, depending on the website platform and settings.

7. Accessing or correcting your information

You may request access to personal information held about you or your child.

You may also ask for information to be corrected if it is inaccurate, incomplete or out of date.

Requests can be made by contacting Nova Therapy directly.

8. Privacy concerns or complaints

If you have a concern about how your personal information has been handled, please contact Nova Therapy first so the concern can be discussed and addressed where possible.

If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner.

9. Contact

For questions about this Privacy Policy, or to request access to or correction of personal information, please contact:

Nova Therapy
Abbey Jones
Email: abbey@novatherapy.com.au
Address: 66 Shannon Avenue, Geelong West VIC 3218